Some customers have trouble remembering the right name of the book they want. Care of Emily at Riverbend. Thanks Emily.
My favourite book request was from campus bookselling - the customer would turn up and say, you know, it's a computer book and it's red.
Every single computer book we had was red, because that was the colour of the publisher's computer book bindings. All of them. Hundreds of the damn things, all exactly the same - bright red, white stripe and white title.
You'd be amazed how many students would just grab the nearest one and buy it, against all advice, begging and screeching as they walked out of the shop. An alarming amount of them never never did come back again. I guess those students didn't get jobs at microsoft.